Contact Us

Please fill out the form here to contact us regarding Charter firearms warranty, repairs, parts or return shipping. We will get back to you as soon as we can.

Kindly submit a valid email and phone number so we can reach you promptly. Your information is safe and will never be used to spam your inbox.

Our Office is located at:
18 Brewster Lane, Shelton, Connecticut 06484
Phone: Toll free (203) 866-769-4867  

Fax : (203) 922-1469

Diane "Dee" Ecker, Customer Service Manager
dbecker@charterfirearms.com

Donna Lucarelli, Customer Service Specialist

CSupport@charterfirearms.com

For Repair Status and Shipping Information:

shipping@charterfirearms.com or service@charterfirearms.com

*** All of our firearms (manufactured in Shelton, CT) feature a lifetime warranty ***